We’re looking for a Community & Customer Success Manager!

Do you love engaging with people, building communities, and proactively solving challenges? You might be exactly who we’re looking for!

Sargon Creative Media is expanding its team and looking for a key player to lead the communication with our growing community, joining us as a Community & Customer Success Manager.

In this role, you won’t work with agency clients – instead, you’ll be part of our startup team, focused on developing global eCommerce projects. Your mission will be to build and maintain excellent relationships with our users, proactively address their needs, and enhance their experience across all communication channels.

Who are we?

Sargon Creative Media began its journey as a full-service digital agency, delivering innovative solutions in digital marketing, branding, and design. Over time, our ambitions grew, and we pivoted to focus on developing in-house projects that cater to global audiences.

Today, we are building eCommerce brands with a worldwide reach, and our fast-growing user base reflects the success of this transformation. We’re a team of passionate individuals dedicated to innovation and excellence in everything we do.

What Are We Looking For?

We’re seeking someone who loves communication, solving challenges, and nurturing relationships with people. Your role is to be the primary point of contact for our community, identifying their needs and ensuring they have the best possible experience with our brands.

The ideal candidate should:

• Have at least 1 year of experience in customer care or community management.
• Be native level fluent in English (excellent written communication skills).
• Have exceptional communication skills – professionalism, empathy, and clarity are a must.
• Balance between managing social media comments, email communication, and ticket resolution.
• Understand the basics of social media and how online communities work.
• Be proactive – not just answering questions, but spotting opportunities to improve user experience.
• Work well both independently and as part of a team.

Your Responsibilities

As part of this role, you will:

• Manage all user communication via email, ticket systems, and social media channels.
• Monitor and respond to comments and messages on social media, fostering trust with our community.
• Track and resolve customer inquiries through support platforms.
• Suggest improvements to the user experience based on feedback.
• Collaborate closely with other teams (marketing, IT, product) to ensure accurate and timely responses.

Projects & Brands You Will Be Working On

• Prestigious Publications: Gain hands-on experience with brands featured in renowned magazines like Forbes, Bloomberg, Business Insider, and Entrepreneur. Your work will be connected to top-tier, globally recognized names.
• Large user base: Contribute to brands with a rapidly growing user base of over 50,000 – and counting. Experience firsthand how marketing to a large, engaged audience operates and what kind of impact it delivers.
• Culture of Innovation: Be part of brands at the forefront of industry innovation. You’ll have the opportunity to propose and develop new ideas for products and strategies, contributing to ongoing growth and market leadership.
• Diverse Market Reach: Work on diverse international projects with different market segments and goals, offering you a broad perspective on global marketing strategies.

What We Offer

• A chance to work with a young and dynamic team focused on innovation and global growth, working on the worldwide market.
• Learning and Growth Opportunities: Enhance your skills with hands-on experience and guidance from industry experts.
• Modern Office Space: Work in our modern, open-space office spanning over 350m2.
• Flexible Working Hours: Start your work at 9 AM or 10 AM (The position is full time, in-house)
• Global Project Exposure: Contribute to diverse international projects and gain valuable experience.
• Team Building Activities: Participate in regular team-building events and #AfterWork parties.
• Performance-based bonuses and stimulations
• Investment in your professional development (courses, training, and relevant resources).

How to Apply

Please send your CV to careers@sargon.media along with a few sentences about why you’re the perfect addition to our team! Applications are open until 1.12.2024.

We look forward to meeting you!